Billing & subscription

Your Sofra subscription is per restaurant. Subscription payments are processed by Paddle. Manage it from Management → Billing inside the restaurant, or from the Subscription and Billing tabs of the restaurant in the owner portal. Both use the same controls.

Subscribe to a plan

1. 1

   Open Billing

   You see your current plan, your usage against limits and the plan cards.

2. 2

   Pick a cycle

   Switch between Monthly and Annual (annual is 10 months’ price for 12).

3. 3

   Choose a plan

   Select Basic, Pro or Pro Plus. A secure Paddle checkout opens.

4. 4

   Pay

   On success the plan activates immediately; Sofra is told by a signed webhook from Paddle.

Upgrading

Choose a higher plan. Sofra shows a preview of the prorated charge and then applies the upgrade immediately. Your billing cycle stays the same.

Downgrading

• A downgrade is scheduled for the end of the current period; you keep the higher plan until then.
• It is blocked while your usage exceeds the lower plan’s limits. Sofra tells you which limits (for example “reduce staff and tables”).
• You can keep your subscription to cancel the scheduled change before it takes effect.

Cancelling and resuming

• Cancel at period end keeps access until the end of the period you have paid for, with no refund.
• Resume subscription removes a scheduled cancellation.
• When a paid subscription ends, the restaurant returns to Free limits. Data is never deleted.

Payment method and invoices

• Open the Paddle customer portal to update your payment method.
• The invoice history lists your paid and billed transactions. Download any invoice as a PDF.
• Your first payment on a paid plan is refundable within 14 days. Prices exclude VAT, GST or sales tax, which is added at checkout where required.

Subscription states