Docs / Reference Every status used for orders, items, prep, tables, reservations, walk-ins, waitlist and documents.
Status Meaning Pending Created, not yet sent. Confirmed Sent to the kitchen. Preparing The kitchen is working on it. Ready / Ready for pickup Food is ready. Served Delivered to the table. Billing Bill requested (dine-in). Picked up Collected (takeaway). Assigned / Out for delivery / Delivered Delivery progress. Completed Finished and fully paid. Held Saved without sending. Cancelled / Voided Cancelled, or voided with a reason.
Status Meaning Unpaid Nothing paid. Partial Some paid; a balance remains. Paid Settled. Overpaid More than the total was received. Refunded A refund was recorded.
Field Values Item status Pending, preparing, ready, served, cancelled Prep status Not required, pending, in progress, ready, skipped, failed, cancelled Priority Normal, high, urgent
Available, reserved, occupied, waiting order, order placed, being served, bill requested, waiting cleaning, cleaning, ready, blocked, out of service. See Floor areas, tables & floor plan .
Record Statuses Reservation Pending, confirmed, arrived, seated, ordering, dining, bill, completed, cancelled, no-show, expired Walk-in Waiting, seated, completed, left, no-show Waitlist Waiting, notified, seated, left, no-show Deposit outcome None, refund due, forfeited, refunded
Record Statuses Billing document Draft, finalized, void Print job Queued, printing, printed, failed, cancelled Subscription Active, trialing, past due, cancelled Restaurant Draft, published
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