Terms and Conditions

1. The Service

Sofra is a cloud, multi-tenant restaurant management platform covering point of sale, kitchen, inventory, procurement, customers, reservations, HR, reporting and AI features, among others. Features available to you depend on your plan. We may improve, change or retire features, and will give reasonable notice of changes that materially reduce paid functionality.

2. Accounts and security

• You must provide accurate registration information and keep it up to date.
• You are responsible for activity under your account, for the users you invite and for the roles and permissions you assign.
• Keep credentials confidential and notify us promptly of any unauthorized use.
• Workspace owners are responsible for ensuring their users comply with these Terms.

3. Plans, limits and fair use

Sofra is offered on Free, Basic, Pro and Pro Plus plans with the limits and features described on our pricing section. Limits on staff accounts, menu items, tables and storage are enforced by the Service.

When you reach a limit you cannot add more of that resource until you are back under the limit or upgrade. Existing records are never deleted or hidden because of a limit.

Pro Plus is described as unlimited for staff, menu items and tables, subject to fair use and a storage cap. We may contact you if usage is unreasonable or harms the Service for others.

4. Subscriptions, payment and taxes

• Paid plans are billed monthly or annually in advance and renew automatically until cancelled. Annual billing is 10 months’ price for 12.
• Prices are in USD and exclusive of tax. Applicable VAT, GST or sales tax is added at checkout.
• Payments are processed by Paddle, our merchant of record, which sells the subscription to you, collects payment and tax, and issues invoices. We do not see or store your full card details.
• Only workspace owners can subscribe, upgrade, downgrade, cancel or resume.
• If a renewal payment fails, it may be retried. If it cannot be collected, the subscription is cancelled and the workspace moves to the Free plan.
• We will give at least 30 days’ notice by email before changing the price of an existing plan, applied from your next renewal.

5. Upgrades, downgrades and cancellation

• Upgrades take effect immediately and are charged as the prorated difference for the rest of the current period, with credit for unused time. Your billing date does not change.
• Downgrades and cancellations take effect at the end of the current paid period, when the workspace moves to the lower plan or to Free. A downgrade is blocked if your usage exceeds the lower plan’s limits.
• You can resume a cancelled subscription any time before the period ends.
• Your data is not deleted when your plan drops. Features that belong to a higher plan are locked until you upgrade again.

6. Refunds

We do not refund the unused part of a billing period. We will refund your first payment for a paid plan, monthly or annual, if you ask within 14 days of the initial purchase. This applies to the first subscription only and not to renewals, upgrades or later plan changes.

Charges made in error are refunded in full, and refunds required by law, such as statutory cooling-off rights, are always honoured. Refunds are issued through Paddle to the original payment method and may take 5 to 10 business days to appear.

7. Free plan

The Free plan has no payment and no time limit. We may change the Free plan’s limits with at least 30 days’ notice.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful, or to infringe others’ rights;
• attempt to access another tenant’s data, probe or bypass security, or interfere with the Service;
• upload malicious code or overload the Service in a way that degrades it for others;
• resell or sublicense the Service except as allowed on your plan (for example white-label use on Pro Plus);
• reverse engineer the Service except where law permits, or use it to build a competing product.

9. Your data

You own the data you and your users enter into Sofra ("Your Data"). You grant us a limited licence to host, process and display Your Data solely to provide and support the Service.

You are responsible for the accuracy and lawfulness of Your Data, including having the right to enter guest and employee information and any notices and consents needed to do so. Our handling of personal data is described in our Privacy Policy.

You can export Your Data while your account is active. After an account is closed we keep workspace data for 90 days, then delete it on request or automatically, except where we must retain records by law.

10. AI features

Sofra includes AI features such as natural-language answers, forecasts, recommendations and anomaly alerts. Outputs are generated automatically from your data and may be incomplete or inaccurate. They are decision-support tools, not professional financial, tax, legal or food-safety advice, and you remain responsible for decisions made using them.

11. Intellectual property

The Service, including its software, design, logos and content, is owned by TablixAI and its licensors and is protected by intellectual property laws. Subject to these Terms we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Sofra and TablixAI names and logos may not be used without permission.

12. Third-party services

The Service may integrate with third-party services such as payment gateways, messaging channels and delivery platforms. Your use of them is subject to their terms, and we are not responsible for their availability or conduct.

13. Availability and support

We work to keep the Service available and secure but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and the POS offline mode is provided to help you keep trading during connectivity issues. Support channels and any priority support entitlements depend on your plan.

14. Suspension and termination

You may stop using the Service or cancel at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or fail to pay amounts due. Where practical we will give notice and a chance to fix the issue first.

If you dispute a payment with your bank without contacting us first, we may move the workspace to the Free plan until the dispute is resolved.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have under mandatory consumer law.

16. Limitation of liability

To the maximum extent permitted by law, TablixAI will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability for claims arising from the Service in any 12-month period is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

17. Indemnity

You agree to indemnify TablixAI against third-party claims arising from Your Data or your breach of these Terms or applicable law, to the extent permitted by law.

18. Governing law

These Terms are governed by the laws applicable to TablixAI’s place of registration, without regard to conflict-of-law rules, and the courts of that place have jurisdiction, except where mandatory consumer law gives you the right to bring a claim in your home country.

19. Changes to these Terms

We may update these Terms. We will announce material changes by email or in the app at least 30 days before they apply to existing subscribers. Continuing to use the Service after the effective date means you accept the updated Terms.

20. Contact us

Questions about these Terms, billing or refunds can be sent to TablixAI using the details below. Include your workspace name and, for refunds, the invoice number.

Web: tablixai.com