Online booking page

Each restaurant has a public booking page you can link from your website, social profiles or a QR code. Guests never need an account.

Your links

Go to Floor & Tables → Online Booking. You will see two links with Copy and Preview buttons:

• Booking page: https://<your-address>/book/<restaurant-slug>
• Manage reservations: https://<your-address>/book/<restaurant-slug>/manage, where guests look up and cancel with a code.

What the guest does

1. 1

   Choose date, time and party size

   The page shows available tables in real time. Parties above 20 are asked to call the restaurant.

2. 2

   Pick a preferred area (optional)

   The guest can choose an area or leave it as “No preference”.

3. 3

   Enter their details

   Name, phone and email, plus occasion and special requests such as allergies.

4. 4

   Confirm

   The guest sees “You’re booked!” with a confirmation code to save, and receives a confirmation email.

• Every online booking gets a real table, so the restaurant can never be overbooked. If the preferred table is lost to a race, Sofra tries the next best-fit table.
• Bookings start as Pending and appear instantly on your Reservations page. Double submissions are prevented.
• A guest cannot book two overlapping reservations.
• Guests with a history of no-shows are required to pay a deposit; guests who are temporarily restricted are asked to call.
• The page respects opening hours, closed days, closed areas and the cleaning buffer.

Managing a booking

On the manage page the guest enters their confirmation code to view the booking, cancel it, or reschedule it to a new time. Only pending or confirmed bookings can be changed. Rescheduling keeps their table if it is free at the new time, otherwise moves them to another that fits. If a deposit is paid and the booking is close, the change needs the restaurant’s approval.