Customization matrix
Every customizable feature on one page: scope, where, and the plan it needs.
Use this page to find at a glance where a setting lives and which plan unlocks it. R = restaurant-wide, B = branch-level, R+B = can be set at either level, with the branch winning.
The full matrix
| Feature | Scope | What you can customize | Plan |
|---|---|---|---|
| Identity | R | Name, currency, country, free subdomain, draft/published | Free |
| Custom domain | R | Your own domain with DNS verification | Pro Plus |
| Branch profile | B | Details, address, hours, timezone, currency, closed days, prefixes, receipt header/footer, default tax rates | Basic |
| Floor areas and tables | B | Areas, tables, shapes, capacities, layout, blocks | Free |
| Table cleaning buffer and area closures | B | Used by bookings | Basic |
| Menu catalog | R | Menus, categories, items, modifiers | Free |
| Branch menu overrides | B | Menus, categories, items, channel prices, schedules, taxes, modifier overrides | Pro |
| Tax definitions | R | Rates, type, category | Basic |
| Branch tax rules | B | Which taxes apply, by channel | Basic |
| Service charges | R+B | Automatic or manual charges by channel and minimum | Basic |
| Payment methods | R+B | Methods, reference required, order | Basic |
| Discounts and coupons | R | Rules, role limits, codes, caps, expiry | Basic |
| Role discount caps | R | Maximum discount % per role | Pro |
| Roles | R+B | Built-in roles; custom roles and permissions | Free built-in, Pro custom |
| Staff access | B | Branch access and per-branch role per person | Basic |
| Departments | R+B | Functional groups, colours | Basic |
| Customers | R | Profiles, addresses, tags | Basic |
| Prep stations, workflows and profiles | R+B | Stations, step workflows, assignments | Pro |
| Kitchen display | B | Live tickets for the branch | Free |
| Document templates: choose built-in | R+B | Receipt, invoice and ticket templates | Basic |
| Document templates: create custom | R+B | Paper size, fields, text, styling | Pro |
| Remove Sofra mark from documents | R | White-label customer documents | Pro Plus |
| Printers, agents and print rules | B | Automatic printing | Pro |
| Advanced print routing | B | Station-move, course and source routing | Pro Plus |
| Reservations, walk-ins, waitlist, merging | B | Bookings and seating rules | Basic |
| Online booking page | B | Public booking and manage pages | Pro |
| Inventory | R+B | Ingredients and recipes (R), warehouses and stock (B) | Basic |
| Staff schedule and attendance | B | Shifts and clock in/out | Pro |
| Reports | R+B | All branches or one branch | Pro |
| Advanced orders | B | Refund, split order, merge, duplicate | Pro |
| Subscription and billing | R | Plan, cycle, payment method, invoices | Free |
| API access and dedicated database | R | Integrations and isolated data | Pro Plus |
What each plan unlocks
Free
- Restaurant identity and free subdomain.
- Menu catalog, modifiers, floor areas, tables, floor plan, kitchen display, orders and POS.
- Bills and receipts, manual kitchen printing, built-in roles, subscription management.
Basic adds
- Multiple branches and the branch profile (hours, prefixes, closed days, tax defaults).
- Taxes and branch tax rules, discounts, coupons, service charges, payment methods.
- Inventory, recipes, customers, departments.
- Reservations, walk-ins, waitlist, table merging, availability timeline.
- A4 invoices and choosing among built-in templates.
Pro adds
- Branch menu overrides: prices, channel prices, schedules, taxes and availability per branch.
- Custom roles, role permissions and discount caps, and branch-specific roles.
- Prep stations, workflows and profiles.
- Printers, print agents, print rules and automatic printing, and custom document templates.
- Online booking page, staff scheduling and attendance, reports and analytics, advanced orders.
Pro Plus adds
- Custom domain.
- White-label customer documents (no Sofra mark).
- Advanced print routing.
- API access, dedicated database and priority support.
- Unlimited staff, menu items and tables (fair use).
Ready to try it?
Create a free account and follow along.