Plans & limits
What each plan includes and how limits behave.
Sofra has a free plan that never expires, plus three paid plans. Prices are in USD and exclude tax; annual billing gives two months free.
Prices and limits
| Free | Basic | Pro | Pro Plus | |
|---|---|---|---|---|
| Price / month | Free | $15 | $39 | $99 |
| Price / year | Free | $150 | $390 | $990 |
| Staff accounts | 2 | 10 | 50 | Unlimited |
| Menu items | 20 | 100 | 500 | Unlimited |
| Tables | 5 | 20 | 50 | Unlimited |
| Storage | 0.5 GB | 2 GB | 10 GB | 100 GB |
“Unlimited” on Pro Plus is subject to fair use.
Feature by plan
| Feature | Free | Basic | Pro | Pro Plus |
|---|---|---|---|---|
| POS, orders, menu, tables, kitchen screen | Yes | Yes | Yes | Yes |
| Bills and receipts, manual kitchen printing | Yes | Yes | Yes | Yes |
| Multiple branches | Yes | Yes | Yes | |
| Inventory, ingredients, recipes | Yes | Yes | Yes | |
| Customers and departments | Yes | Yes | Yes | |
| Taxes, discounts, coupons, service charges, payment methods | Yes | Yes | Yes | |
| Reservations, walk-ins, waitlist, table merging | Yes | Yes | Yes | |
| A4 invoices and template selection | Yes | Yes | Yes | |
| Reports and analytics | Yes | Yes | ||
| Custom roles | Yes | Yes | ||
| Staff scheduling and attendance | Yes | Yes | ||
| Prep stations, workflows and profiles | Yes | Yes | ||
| Advanced orders (refund, split order, merge, duplicate) | Yes | Yes | ||
| Online booking page | Yes | Yes | ||
| Automatic printing (printers, print rules, print agent) | Yes | Yes | ||
| Custom document templates | Yes | Yes | ||
| Per-branch menu customization | Yes | Yes | ||
| Advanced print routing (station-move tickets, course and source routing) | Yes | |||
| API access, white-label (no Sofra watermark), custom domain, dedicated database | Yes |
How limits work
- Limits cap the creation of new records. Hitting a limit never deletes or hides existing data.
- When you reach a limit, the action is blocked with a message showing your current usage and the limit, and an upgrade prompt.
- Usage is tracked live. You can see staff, menu items, tables and storage against your limits on the Usage tab of a restaurant in the portal and on the Billing page.
- If your subscription becomes inactive (for example a failed payment), gated features pause until it is renewed.
Changing or cancelling
- Upgrades apply immediately, prorated.
- Downgrades are scheduled for the end of your billing period, and are blocked while your usage is above the lower plan’s limits (you are told which limits).
- Cancelling takes effect at the end of the period. You keep access until then. You can undo a scheduled downgrade or cancellation before it takes effect.
- Your first payment on a paid plan is refundable within 14 days. Prices exclude VAT, GST or sales tax, which is added at checkout where required.
Details are in Billing & subscription.
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