Refund Policy

1. Free plan

The Free plan costs nothing and has no time limit, so there is nothing to refund. You can try Sofra on Free before choosing a paid plan.

2. 14-day refund on your first payment

If you are not satisfied, we will refund your first payment for a paid plan, monthly or annual, when you ask within 14 days of the initial purchase.

• This applies to your first paid subscription only.
• It does not apply to renewals, upgrades or later plan changes.

3. What is not refunded

• The unused part of a billing period after you cancel or downgrade. Cancellations and downgrades take effect at the end of the current paid period and you keep access until then.
• Renewal payments, once the renewal has been charged.
• Prorated upgrade charges.
• Accounts suspended or terminated for breach of our Terms.

4. Charges in error and legal rights

Charges made in error, such as a duplicate payment or an incorrect amount, are refunded in full.

Refunds required by law, such as statutory cooling-off rights, are always honoured. Nothing in this policy limits your rights under mandatory consumer law.

5. How to request a refund

• Contact us using the details below from the email address on your account.
• Include your workspace name and the invoice number from your Paddle receipt.
• We will confirm the outcome by email, usually within a few business days.

6. How refunds are paid

Approved refunds are issued through Paddle to the original payment method. They may take 5 to 10 business days to appear, depending on your bank or card issuer.

When a refund is issued, the paid plan ends and the workspace moves to the Free plan. Your data is not deleted. Features that belong to a higher plan are locked until you upgrade again.

7. Cancelling instead

You can cancel at any time from the billing page, and only workspace owners can do so. Your plan stays active until the end of the paid period and will not renew.

8. Payment disputes

Please contact us before disputing a payment with your bank, so we can resolve it quickly. If a dispute is opened without contacting us first, we may move the workspace to the Free plan until it is resolved.

9. Changes to this policy

We may update this policy. Changes are posted here with a new effective date and do not affect refunds for purchases made before the change.

10. Contact us

For refund requests or billing questions, contact TablixAI using the details below. Include your workspace name and invoice number.

Web: tablixai.com