# Restaurant-wide customizations

> Everything you can customize once for the whole restaurant, with the plan each needs.

Source: https://sofra.tablixai.com/docs/restaurant-customizations

Section: Customization

These settings belong to the restaurant (the tenant) and apply in every branch unless a branch overrides them. Each section states the **plan** where it becomes available.

## Identity, address and domains

| Customization | Where | Plan |
|---|---|---|
| Restaurant name, country, currency | Chosen when you add the restaurant in the portal | All plans |
| Free subdomain (`<name>.sofra.tablixai.com`) | Portal → restaurant → Domains | All plans |
| Custom domain with DNS verification | Portal → restaurant → Domains | Pro Plus |
| Draft / published state | Portal home | All plans |
| Restaurant name and logo on the coming-soon page | Automatic from the restaurant record | All plans |

See [Account & owner portal](https://sofra.tablixai.com/docs/account-portal) and [Domains](https://sofra.tablixai.com/docs/domains).

## Menu catalog

| Customization | Where | Plan |
|---|---|---|
| Menus, categories and menu items (name, description, images, base price, cost price, SKU, type, prep time, calories, tags, allergens) | Catalog → Menus / Menu Items | All plans (item cap: Free 20, Basic 100, Pro 500, Pro Plus unlimited) |
| Modifier groups and modifiers (single or multiple, required, min/max, prices) | Menu items | All plans |
| Modifiers that inject prep steps or override the station | Modifier settings | Needs Prep Workflows to have an effect: Pro |
| Default taxes on an item | Menu item | Basic (taxes are a Basic feature) |
| Recipe on a menu item | Menu item → Recipe | Basic |

See [Menu catalog](https://sofra.tablixai.com/docs/menu-catalog).

## Taxes, discounts, coupons and payments

| Customization | Where | Plan |
|---|---|---|
| Tax definitions (percentage or fixed; tax, service charge or fee; per order, per item or both) | Settings → Taxes | Basic |
| Discount rules (type, scope, minimum, cap, requires approval, per-role limits) | Settings → Discounts | Basic |
| Coupons (code, value, minimum, cap, max uses, expiry, channels) | Settings → Coupons | Basic |
| Service charges for **all branches** | Settings → Service Charges (branch “all”) | Basic |
| Payment methods for **all branches** (type, reference required, icon, order) | Settings → Payment Methods (branch “all”) | Basic |
| Role discount caps (default 5% waiter, 10% cashier, 20% branch manager, none for owner and manager) | Roles | Editing caps needs role editing: Pro |

See [Taxes & service charges](https://sofra.tablixai.com/docs/taxes-charges), [Discounts & coupons](https://sofra.tablixai.com/docs/discounts-coupons) and [Payment methods](https://sofra.tablixai.com/docs/payment-methods).

## People and access

| Customization | Where | Plan |
|---|---|---|
| Six built-in roles (Owner, Manager, Branch Manager, Cashier, Waiter, Kitchen) | Automatic | All plans |
| Create custom roles; edit role permissions; set discount caps | Management → Roles (owner) | Pro |
| Staff accounts | People → Staff List | All plans (Free 2, Basic 10, Pro 50, Pro Plus unlimited) |
| Departments for the whole restaurant | Management → Departments | Basic |
| Customer records and tags | People → Customers | Basic |

See [Staff, roles & departments](https://sofra.tablixai.com/docs/staff-roles) and [Customers](https://sofra.tablixai.com/docs/customers).

## Kitchen and preparation

| Customization | Where | Plan |
|---|---|---|
| Standard Kitchen workflow and kitchen screen | Operations → Kitchen | All plans |
| Restaurant-wide prep stations | Settings → Prep Stations (branch empty) | Pro |
| Restaurant-wide custom prep workflows and step types | Settings → Prep Workflows (scope “Tenant”) | Pro |
| Restaurant-wide prep profiles (item, category or restaurant default) | Settings → Prep Profiles | Pro |

See [Prep stations & workflows](https://sofra.tablixai.com/docs/prep-workflows).

## Documents and branding

| Customization | Where | Plan |
|---|---|---|
| Bills and receipts with the Standard Receipt template | Order page | All plans |
| A4 invoices | Order page | Basic |
| Choose among built-in templates for the whole restaurant | Settings → Document Templates (All branches) | Basic |
| Create custom templates (paper size, fields, header/footer text, alignment, font) | Settings → Document Templates | Pro |
| Remove the Sofra mark from customer documents | Template setting | Pro Plus |

Restaurant-wide template changes can only be made by someone with access to **all branches**. See [Bills, receipts & invoices](https://sofra.tablixai.com/docs/billing-documents).

## Inventory master data

| Customization | Where | Plan |
|---|---|---|
| Ingredient catalog (name, category, unit) | Inventory → Ingredients | Basic |
| Recipes (yield and ingredient lines) | Inventory → Recipes | Basic |

## Platform

| Customization | Where | Plan |
|---|---|---|
| Subscription plan, billing cycle, payment method, invoices | Billing or portal | All plans |
| API access | On request | Pro Plus |
| Dedicated database | On request | Pro Plus |
| Priority support | Support | Pro Plus |