# Online booking page

> A public page where guests reserve a table, then view or cancel with a confirmation code.

Source: https://sofra.tablixai.com/docs/online-booking

Section: Run service

Each restaurant has a public booking page you can link from your website, social profiles or a QR code. Guests never need an account.

> **Available on Pro and above:** The online booking page is available from Pro.

## Your links

Go to **Floor & Tables → Online Booking**. You will see two links with Copy and Preview buttons:

- **Booking page**: `https://<your-address>/book/<restaurant-slug>`
- **Manage reservations**: `https://<your-address>/book/<restaurant-slug>/manage`, where guests look up and cancel with a code.

_Screenshot: The Online Booking settings page with the booking and manage links._

## What the guest does

1. **Choose date, time and party size.** The page shows available tables in real time. Parties above 20 are asked to call the restaurant.
2. **Pick a preferred area (optional).** The guest can choose an area or leave it as “No preference”.
3. **Enter their details.** Name, phone and email, plus occasion and special requests such as allergies.
4. **Confirm.** The guest sees “You’re booked!” with a **confirmation code** to save, and receives a confirmation email.

_Screenshot: The public booking form._

- Every online booking gets a **real table**, so the restaurant can never be overbooked. If the preferred table is lost to a race, Sofra tries the next best-fit table.
- Bookings start as **Pending** and appear instantly on your Reservations page. Double submissions are prevented.
- A guest cannot book two overlapping reservations.
- Guests with a history of no-shows are required to pay a **deposit**; guests who are temporarily restricted are asked to call.
- The page respects opening hours, closed days, closed areas and the cleaning buffer.

## Managing a booking

On the manage page the guest enters their confirmation code to view the booking, **cancel** it, or **reschedule** it to a new time. Only pending or confirmed bookings can be changed. Rescheduling keeps their table if it is free at the new time, otherwise moves them to another that fits. If a deposit is paid and the booking is close, the change needs the restaurant’s approval.

_Screenshot: The manage reservation page._

> **Note:** The page shows only what a guest needs. Other guests’ names and internal notes are never exposed.