# Introduction

> Sofra runs the whole restaurant day, from the first booking to the last bill, in one cloud platform.

Source: https://sofra.tablixai.com/docs

Section: Get started

## What is Sofra?

Sofra is a cloud restaurant management platform built by TablixAI. It replaces the mix of a POS, a kitchen screen, a booking book, stock spreadsheets and a printer utility with **one system that shares one set of data**. An order taken at the counter fires a ticket to the right kitchen station, deducts ingredients from stock, prints on the right printer, produces a numbered receipt and shows up in your reports without anyone re-typing it.

It works for a single café and for a group with several restaurants and many branches. You start with one restaurant and one branch and add more as you grow, all under one owner account.

_Screenshot: The Sofra dashboard: today’s revenue, active orders and table occupancy for the selected branch._

## What you can do with Sofra

- **Take orders** for dine-in, takeaway, delivery, counter, phone, online and QR channels from one POS, with item notes, modifiers, discounts, coupons, split payments and refunds.
- **Run the kitchen** with a live kitchen display, prep stations, step-by-step prep workflows, rush priorities and course firing.
- **Print silently** on thermal printers: kitchen, bar, pickup and packing tickets, driven by print rules and a small print agent on the branch PC.
- **Manage the floor** with floor areas, a drag-and-drop floor plan, live table status, table merging and an availability timeline.
- **Take bookings** from staff or from a public booking page, with deposits for risky guests, automatic no-show handling and email reminders.
- **Handle walk-ins and the waitlist** with quoted waits and one-click seating when a table frees up.
- **Control stock** with ingredients, warehouses, stock movements, low-stock alerts and recipes that deduct ingredients automatically.
- **Issue customer documents** (bills, receipts, invoices) with gap-free numbering, frozen snapshots and customizable templates.
- **Control access** with roles, per-permission switches, branch-level access and department grouping.
- **Run many restaurants** from the owner portal, each with its own address, branches, plan and optional custom domain.

## How Sofra is organized

Sofra has two places you will use:

| Place | Who uses it | What it is for |
|---|---|---|
| Owner portal (`app.sofra.tablixai.com`) | The account owner | Create restaurants, publish them, manage domains, view usage and manage the subscription and your profile. |
| Restaurant app (`<your-name>.sofra.tablixai.com` or your own domain) | Owner and staff | The day-to-day product: orders, kitchen, tables, bookings, inventory, reports and settings. |

Inside a restaurant, your data is arranged as **Restaurant → Branches**. Menus, taxes and recipes are defined once at restaurant level; tables, floor areas, stock, printers, staff access and reservations belong to a branch.

## How to read these docs

The documentation follows the order in which you will actually set Sofra up and then use it day to day.

- [1. Get started](https://sofra.tablixai.com/docs/quickstart): Quickstart, core concepts and plan limits.
- [2. Set up your restaurant](https://sofra.tablixai.com/docs/account-portal): Account, branches, tables, menu, taxes, payments and staff.
- [Customization](https://sofra.tablixai.com/docs/customization-overview): Restaurant-wide vs branch settings, with the plan for each.
- [3. Run service](https://sofra.tablixai.com/docs/pos-orders): POS, kitchen, bookings, walk-ins, documents and printing.
- [4. Back office](https://sofra.tablixai.com/docs/inventory): Inventory, recipes, customers, reports and billing.
- [Reference](https://sofra.tablixai.com/docs/permissions-reference): Permissions, statuses, FAQ and support.

> **Plans are shown on every page:** Each feature page tells you which plan it needs. Features above your plan remain visible, locked, with an upgrade prompt, so you can see what you would gain.