# Customers

> Profiles with addresses, order and booking history, spend and reliability tracking.

Source: https://sofra.tablixai.com/docs/customers

Section: Back office

Go to **People → Customers** to see everyone who has ordered or booked. Customer profiles power quick order entry, delivery addresses and the reservation risk rules.

> **Available on Basic and above:** Customers are available from Basic.

_Screenshot: The customers list._

## What a profile holds

- Name, phone, email, notes and free-form **tags**.
- Multiple **addresses** (Home, Work, Other), each with street, area, city, phone and a default flag.
- **Visit count**, **total spend** and **last visit**, kept up to date automatically when an order completes.
- Reliability fields: no-show count, cancellation count, a risk level (low, medium, high), whether a deposit is required and whether online booking is restricted.

_Screenshot: A customer profile with Orders and Reservations tabs._

## History tabs

Open a customer to see the **Orders** tab (every order with date, table and total) and the **Reservations** tab (every booking with its table and status).

## Adding and removing

- Choose **Add Customer** and enter name (required), phone, email, tags and notes. You can also create customers from the POS or by converting a walk-in.
- Removing a customer is a **soft delete**: they disappear from lists but their order history is preserved.
- Addresses can be added, edited and removed from the profile.

## Who sees which customers

With `customers:read_all` (managers, cashiers) you see every customer. With only `customers:read` (waiters) you see the customers on your own orders. `customers:write` is needed to add or edit.

## Reliability and deposits

No-shows raise a customer’s risk level, require a deposit for future online bookings and, at five no-shows, restrict them from booking online for a week. See [Reservations](https://sofra.tablixai.com/docs/reservations) for the thresholds.