# Branch customizations

> Everything you can customize per branch, with the plan each needs.

Source: https://sofra.tablixai.com/docs/branch-customizations

Section: Customization

These settings belong to one branch. Select the branch in the header, then make the change. Each section states the **plan** where it becomes available.

> **Multiple branches:** The **Branches** page, where you add branches and edit branch details, is part of multi-branch and is available from Basic. Free includes one branch, created for you.

## Branch profile and operations

| Customization | Where | Plan |
|---|---|---|
| Name, code, parent branch (hierarchy), contact person, phone, email | Branches → branch | Basic |
| Address and GPS | Branches → branch | Basic |
| Opening and closing time (overnight supported), timezone, currency | Branches → branch | Basic |
| Closed weekdays and closed dates with a reason | Branches → branch | Basic |
| Order prefix, invoice prefix | Branches → branch | Basic |
| Receipt header and footer text | Branches → branch | Basic |
| Default tax rate and service charge rate (fallback when no tax rules) | Branches → branch | Basic |
| Allow online orders flag, seating capacity, assigned kitchens and warehouses, delivery zones | Branches → branch | Basic |

See [Branches](https://sofra.tablixai.com/docs/branches).

## Floor and tables

| Customization | Where | Plan |
|---|---|---|
| Floor areas (name, colour, order) | Floor & Tables → Floor Areas | All plans |
| Tables (type, shape, capacity, min/max, flexible, section) | Floor & Tables → Tables | All plans (Free 5, Basic 20, Pro 50, Pro Plus unlimited) |
| Drag-and-drop floor plan layout | Floor & Tables → Floor Plan | All plans |
| Block a table or take it out of service, with reason and end time | Tables | All plans (managers) |
| Cleaning buffer per table | Table form | Used by reservations: Basic |
| Close a whole area on specific dates | Floor Areas | Used by reservations: Basic |
| Availability timeline | Floor & Tables → Availability | Basic |
| Merge and split tables | Floor & Tables → Table Merges | Basic |

See [Floor areas, tables & floor plan](https://sofra.tablixai.com/docs/floor-tables) and [Table merging](https://sofra.tablixai.com/docs/table-merging).

## Menu overrides for the branch

All of these need **branch customization**, which is available from **Pro**. Without it every branch shows the whole catalog at base price.

| Customization | Level | Plan |
|---|---|---|
| Assign which menus the branch sells, with display order | Menu | Pro |
| Seasonal start and end dates for a menu at this branch | Menu | Pro |
| Limit a menu to certain channels | Menu | Pro |
| Disable a category, mark temporarily unavailable, custom category name, display order | Category | Pro |
| Category time window and weekdays (for example Breakfast 07:00 to 11:00) | Category | Pro |
| Sell or do not sell an item here; live availability; “temporarily out today” | Item | Pro |
| Branch override price | Item | Pro |
| Per-channel prices (dine-in, takeaway, delivery, online, QR) | Item | Pro |
| Show an item only on certain channels; time window and weekdays | Item | Pro |
| Branch-specific taxes on an item | Item | Pro |
| Per-branch price and availability of a modifier | Modifier | Pro |

See [Branch menu customization](https://sofra.tablixai.com/docs/branch-menu).

## Taxes, charges and payments for the branch

| Customization | Where | Plan |
|---|---|---|
| Branch tax rules: assign taxes and choose all channels, dine-in, takeaway or delivery | Branch → Tax rules / Settings → Taxes | Basic |
| Service charges for this branch only (type, value, channel, minimum, automatic or manual) | Settings → Service Charges (pick the branch) | Basic |
| Payment methods for this branch only | Settings → Payment Methods (pick the branch) | Basic |

## Staff, roles and departments in the branch

| Customization | Where | Plan |
|---|---|---|
| Give staff access to the branch and set their role there | Branch → Assign Staff | Basic (multi-branch) |
| Different role per branch for the same person | Branch → Assign Staff | Basic |
| Branch-specific custom roles (only active in this branch) | Roles (scope: one branch) | Pro |
| Branch-specific departments | Departments (scope: one branch) | Basic |
| Weekly shifts and attendance for the branch | People → Schedule | Pro |

See [Staff, roles & departments](https://sofra.tablixai.com/docs/staff-roles) and [Staff schedule & attendance](https://sofra.tablixai.com/docs/schedule-attendance).

## Kitchen, printing and documents

| Customization | Where | Plan |
|---|---|---|
| Branch-only prep stations, workflows and profiles | Settings → Prep Stations / Workflows / Profiles (pick the branch) | Pro |
| Printers (thermal, label, A4, virtual) with browser, network or USB connection | Settings → Printers | Pro |
| Print agents (one per branch PC) with rotate and revoke | Settings → Printers → Print agents | Pro |
| Print rules by trigger, document, station, order type and copies | Settings → Print Rules | Pro |
| Station-based print rules | Print Rules | Pro (needs Prep Workflows) |
| Station-move tickets, course routing and order-source routing | Print Rules | Pro Plus |
| Template choice for this branch only | Settings → Document Templates (This branch) | Basic |
| Custom templates for this branch only | Settings → Document Templates | Pro |
| Manual printing of bills, receipts and kitchen tickets | Order page | All plans |

See [Printing & the print agent](https://sofra.tablixai.com/docs/printing) and [Prep stations & workflows](https://sofra.tablixai.com/docs/prep-workflows).

## Bookings

| Customization | Where | Plan |
|---|---|---|
| Reservations, walk-ins and waitlist | Floor & Tables | Basic |
| Reservation durations, occasions and sources, deposits, no-show rules | Reservations | Basic |
| Public online booking page and manage page | Floor & Tables → Online Booking | Pro |

> **Note:** The public booking page books into the restaurant’s first active branch unless a specific branch is requested in the link.

## Inventory in the branch

| Customization | Where | Plan |
|---|---|---|
| Warehouses (main, cold, dry, bar, other) | Inventory → Warehouses | Basic |
| Stock levels, reorder level, max level and cost per unit per warehouse | Inventory → Stock Levels | Basic |
| Stock movements and low-stock alerts for the branch | Inventory → Movements | Basic |

## Reports

| Customization | Where | Plan |
|---|---|---|
| Reports scoped to the selected branch, or across all branches | Management → Reports | Pro |
| Branch comparison | Management → Reports | Pro |